We offer Free Shipping for all orders over £75 and Free Shipping for local customers with a TA1 - TA3 postcode.
Shipping costs for all other UK orders under £75 are £4.95.
Small orders will be shipped via Royal Mail - 1st Class Signed For. Larger orders will be shipped via DPD, TNT or UK Mail.
Please contact us for a quote for International shipping costs.
As soon as payment has been received orders will be processed ready for dispatch providing items are in stock. If some items within your order are out of stock we will notify you of this and dispatch the remainder of your order. Out of stock items will then be dispatched as soon as we have received delivery from the manufacturer. This will not affect delivery charges.
Once goods have been dispatched you will be sent a confirmation email. If your order has not arrived, or arrives incomplete, please contact us during our office hours. If your order arrives and the goods are damaged please contact us within 24 hours of receipt of delivery.
Delivery times are currently 1-2 working days for all items which are in stock, 3-5 working days for items which need to be ordered in, however in some cases delivery may take up to 10 working days. Please take into consideration delivery can take longer during the Christmas period or if there are extreme weather conditions in your area.
In most cases we are happy to exchange or refund your goods within 14 days of purchase providing they are:
a) returned in the condition in which you received them
b) returned in the original packaging with all tags attached
c) returned with a valid returns note/proof of purchase
Goods returned under complaint will not be accepted unless clean & dry. Health & Safety Act 1972.
Please take care when trying on items. All items should be returned in a resaleable condition.
We recommend that you request and retain proof of posting for any items returned. We cannot exchange or refund for items lost in transit without one.
Postage costs will only be refunded if the item is found to be faulty.
Please ensure you have read our terms & conditions regarding returns.
Tel: 01823 478558
Phone lines are open until 8pm - 7 days a week
57 Station Road
Somerset TA1 1NZ
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